Learnings from Erik Bernhardsson's parable


  • Watch for a culture of output vs outcomes (eg. PM psyched about delivering 2 days in advance, but not sure about the statistical significance of the uplift)
  • Get an accurate view of what is happening here
  • Work with the people you have first, assess their current skillset
  • Have a plan for solving both urgent and long-term problems
  • Culture change starts with education
  • Centralise reporting structure, decentralise work management (in other words, a matrix org)
Differentiate your services to different layers of the org
  • If AI projects are stalling because "executive support went away", it is usually because you have not been demonstrating enough value

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