Actionable Tips on being Data-Driven

  • Apply XmR charts for established processes to detect variations that indicate that the probability distribution has changed (i.e. a new factor is influencing the process)
  • Don't set up XmR chart for processes that are still developing, it's premature (eg. our sales process for a new product)
  • Everything in a business is a process
  • On which numbers to instrument, it should be based on the growth loops + imagine looking over your happiest customer's shoulders, track everything that would give them a great experience
  • The most valuable part of the process is not the accuracy of the analysis but the actions taken based on the insights to improve key numbers
  • Difference between novices and experts in this regard is that experts are disciplined enough to run an execution loop to completion without getting distracted

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