- Apply XmR charts for established processes to detect variations that indicate that the probability distribution has changed (i.e. a new factor is influencing the process)
- Don't set up XmR chart for processes that are still developing, it's premature (eg. our sales process for a new product)
- Everything in a business is a process
- On which numbers to instrument, it should be based on the growth loops + imagine looking over your happiest customer's shoulders, track everything that would give them a great experience
- The most valuable part of the process is not the accuracy of the analysis but the actions taken based on the insights to improve key numbers
- Difference between novices and experts in this regard is that experts are disciplined enough to run an execution loop to completion without getting distracted